Improving the Effectiveness of Anti-COVID Measures in Buildings: Learning from Users’ Perception

The COVID-19 spread abruptly changed the fruition of indoor environments, where necessary adaptive measures have since been implemented. Buildings open to the public were suddenly equipped with physical devices aiming to encourage users’ appropriate behaviors, such as
hand sanitizing, social distancing, and temperature monitoring. Through a twofold architecturalpsychological perspective, the paper presents a research aiming to understand how users perceive
these devices in the Italian context and to identify the design features that could improve their effectiveness in enhancing individuals’ awareness. With an interdisciplinary approach, four methods
were adopted: observational field surveys, background and normative framework analysis, survey
research through an online questionnaire, and case studies survey research. The results confirm the
overall effectiveness of the implemented anti-COVID strategies, their suitability in encouraging individuals’ appropriate behaviors, and the importance of regulating the users’ flow indoors. The
research allowed defining the devices (hand-sanitizing devices and temperature-measurement instruments) and wayfinding systems more suited to be included in the prevention strategy and identified their more appropriate design features in relation to the users’ feedback. Operational suggestions are presented as well. The adopted experimental approach can be useful in supporting decision making in managing of the built environment in both the current and future contexts.