The chain reaction. How to design a process for transforming museums by rethinking the role of personnel

The museum system is changing. The change affects the approaches, methodologies and practices involved in all the museum’s established functions: research, acquisition, conservation, communication and exhibition of man’s cultural heritage and environment. In this renovation process, to which the adoption of digital technologies has made a significant contribution, the design practice becomes more central every day. The involvement of different types of audiences led to a significant disconnection between the museum and its operators. When not involved in the transformation process, the museum personnel remain estranged, isolated by a use of languages unfamiliar to them. In this context, can the activation of co-design processes lead operators to be triggers in the management of the museum renovation process? Based on the preceding assumptions, is it possible to design an adaptive process to enhance the contemporary museum?